Customer service

Company details BV
Tongerlostraat 35
The Netherlands

CoC 28093061
IBAN NL57ABNA0625603265
VAT NL820647731B01

+31 85 30 333 70
Mon-Fri from 9am to 5pm CET

[email protected]
For general inquiries

Use our chat module at the bottom left
We usually respond within 1-5 minutes during the day

Mon-Fri Whatsapp 24/7
Mon-Fri phone 9am to 5pm CET
Sat Whatsapp 24/7
Sun Whatsapp 24/7

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Frequently asked questions

1. Promotion choice
1.1 What is a deep link?

A deep link is a link that takes you to specific content on a website. Most links on the internet are deep links.
No deep link
Deep link

The possibilities are endless. View the different options under 'How it works', but there are many more.

1.3 What is the difference between a 'Standard' or 'Original' Promotion?

12Linkme offers you all possible promotional products:

  1. Standard Design | fixed design | fixed price
    Promotions in the famous striking red 12Linkme house style. Ultimately tested for effect. They meet the highest design standards.

  2. Original Design | custom design | fixed price
    You can have these Promotion products designed by our Designers in your own corporate identity and (logo) design. Obviously, dimensions and material specifications must remain the same. The required design hours are included and are already included in the product price.

  3. "Ask us more!" Design | custom design | on quotation basis
    Do you have a different and even more awesome Promotion idea? Other dimensions? Other materials? Other application? Then click on the 'Ask us more!' menu item and our Designers will immediately make an attractive personal all-in offer for you.
2. Design
2.1 Design process

Your desired design will be created between you and our Designer via WhatsApp. Send your design idea. We'll do the rest! Until you are completely satisfied with the design.

2.2 Will I become the owner of my design?

Yes you will own your own 12linkme promotional design. You can do whatever you want with it. However, 12linkme always retains the copyright and publication right to publish your design, made by our 12linkme Designer, for example to use on our own communication channels.

2.3 Can I choose my own 12linkme Designer?

No, we choose a suitable Designer for your Promotion wish. Our Designers always provide a top design to 100% satisfaction.

3. Payment & subscription
3.1 What payment methods are there?

We support these secure payment methods that are used worldwide.

3.2 How does a Live Pack subscription work?

If you have opted for a Promotion with a Live Pack subscription, we will automatically renew your subscription. You can cancel at any time via email or Whatsapp. Mention your 12linkme name. You will immediately receive a confirmation from us. Do this at least 1 week before the end of your subscription period.

3.3 What will the subscription fee be with multiple Promotions?

Have you ordered multiple Promotions (for example a complete birth announcement Promotion package or an extensive event Promotion) under the same 12linkme name?

Then you only pay a Live Pack for one Promotion. You choose which Promotion.

4. Delivery
4.1 How fast can you deliver?

Lightning fast, high-quality printing and fast production is what 12linkme stands for. We work with 2 production rounds a week, so that all your ordered Promotions will be with you within three working days. Shipping outside of the Benelux can take 1 to 2 days longer.

5. Customer service
5.1 How do I quickly reach customer service?

Do you have a question for our customer service? Ask it here and we will respond quickly.